Porter Ranch Movers

Efficiency

The move coordinators were very understanding and friendly- they were available on weekends including Sunday which was awesome - they check in along the way to ensure everything is still on track and the moving crew was on time - trucks are clean - crew is efficient polite and very professional- very nice job.

The crew was excellent. Very happy with the service!

Princess Packers came by today and I wanted to reach out sooner, but chose to wait in order to better collect my thoughts. I want to express some concerns to you regarding our overall satisfaction. More specifically, the status of our home, the incomplete and inadequate job, and how we feel heading into our scheduled move on Saturday. The gentlemen today arrived close to 45 minutes past their scheduled time. This cannot happen on Saturday. We have a timeline that we need to adhere to. During the packing process, two items were broken. We have not even gotten to the moving part yet. I recall you stressing that breakage is rarely a problem. The first item was a pepper shaker that was a gift from my mother. No one told me that it was broken. I only found out when I had to clean the pepper that was left on the counter and throw away shaker. The second item was a wine glass from the set that my wife and I drank out of at our wedding reception the day we got married. I am sure you understand that both of these objects cannot be replaced and are sentimental to say the least. When I spoke to you about adding the Princess Packing service, I mentioned that the kitchen was our top priority. I said this to the gentlemen at least 4 times today that if nothing else gets finished, this needed to be completed. Despite this, the kitchen was not completed. I asked them on arrival if they both would be focusing on that room and then moving to the rest of the unit, or if they would be working separately. It would seem that even then, I was not able to impress upon you, or anyone else how important this was. In addition, I wish that someone had communicated to me that the packers would not be able to pack liquids. I feel like that is an important piece of information in regard to packing a kitchen. I understand that within the moving world, this is probably a basic rule. But it honestly didn't even occur to me. As far as the survey goes, I found it quite awkward to complete a survey about my experience and satisfaction and then hand it to the employees that I was giving feedback about. I did not feel comfortable giving honest answers. There were multiple empty tape rolls left throughout our home and there was at least one large piece of tape left on a dog toy that easily could have been ingested by our family pet. In summary, Princess Packers were 45 minutes late, broke our stuff, left trash in our home, could have harmed our dog by being careless, didn't complete the primary reason that we purchased their services, and took an extra hour to do it. I look forward to your response tomorrow morning as I need your response prior to our scheduled move on Saturday,