Pasadena Movers

Great communication.

Careless handling. A box was lost, other boxes hurriedly taped before labeling and the guys did not ask me before taking unfinished boxes, which delays unpacking. A chair was broken, a lamp left disassembled, a file cabinet dropped and dented, etc. Moreover, bedding was left behind on dusty floors which meant a) I had to go back to retrieve the bedding in order to sleep that night and b) now have to wash the bedding which was previously clean.

The experience was not a good one from beginning to end. Disappointed doesn't begin to cover how I feel. They were 40 minutes late and only 2 movers showed up with a 3rd one arriving an hour after that. I should have been told at the start that you were sending only 2 movers when I have it in my contract for 3. I would have rescheduled. Then when they arrived at Meathead Mini Storage, also late, I again only had 2 movers. Alison sent over 2 more guys to help unload. It was so bad that I cancelled Penny Naish's move with you. I cannot, in good conscious, recommend this moving company to anyone let alone someone who is 81 years old. On top of that, I had to tip 5 people when I had planned on tipping 3. Now I am being charged for blankets because I wasn't going to spend one more dime having these guys remove the blankets. I was exhausted and very upset. It took from 10:40 am to 8:00 pm to move from one storage unit - 3 in from the door to another storage unit - 5 in from the door. No stairs, no elevator, just straight in. I had high expectations because of being told that they are trained to work with women, that they listen and will place items the way that you want. Some of your employees did listen to me. One of them did not. I have heavy boxes placed on top of light boxes crushing them. My instructions were not heeded, time and time again. I could not reach Greg Northrup all day. I should have been told that he was gone and given a new contact. It was a horrible experience completely opposite of my experience working with Meathead Mini Storage which is excellent. 1) I would like a copy of the final receipt that is legible. 2) I would like someone to go over it with me and explain the charges. 3) I would like to have Mitchell or Divante (sp) help me get the boxes straightened out and remove the blankets. 4) I would like the charge for the blankets removed from my bill. 5) I would like an explanation as to why this happened as I was told by one of your employees that not having the right number of movers happens all the time. If this can be done to my satisfaction then I will reconsider recommending you to Clearwater at Riverpark and their 136 units which includes Penny Naish's move on April 19. At an average of $2000 per move (on the low side) that potential total comes to $272,000.00

The guys were incredibly professional and no-nonsense with their work. At the same time, they were friendly when answering my questions or making small talk. The entire move came in under the expected amount of time, which was great. They didn't damage any walls or items, and they kept moving throughout the entire time. Very impressed!

Great team, friendly, hardworking, very careful, easy to talk to them.

Courteous, kind and thoughtful young men and women! Curtis Lee was amazing and gave me one the most thoughtful housewarming presents based on a conversation during the walkthrough a month prior to our move. Brooke was helpful and hardworking during the packing! Chris and the entire group of young men "NEVER" said no to anything I requested and did above and beyond what was required of them! Meathead will be our moving company for every move we make in the future... hopefully though we won't be moving as we love our new home! Nagla Orlando