Cambria Movers

I thought during the outbreak of COVID-19 that the guys would have gloves and masks on but no they didn’t other than that they did a great job but I am concerned

The entire crew led by Zach was professional and really got the job done well and efficiently.

Great group of movers! Zach. Adam. Paris. And the others were all great. Rachel at reception when I arrived at the storage facility was so helpful. Everyone extremely professional and nice and most of all wick efficient move!

Your service was efficient. The 2 men were very courteous and careful. I give them a 10. There seemed to be way too much paperwork. Moving a refrigerator from one address to another a couple of miles away was a simple, uncomplicated endeavor. I signed the paperwork online, then I was required to sign the same forms on site. Certainly not any fault of the 2 movers. The estimate included $50 for ram boards which were not used. Although the paperwork showed I received a "discounted" rate,$178.35 seemed excessive to move 1 item. It's done and I thank you for your service.

On time, efficient, trustworthy, professional & friendly.

LOADING AND UNLOADING ( JAN 26 & JAN 27) We can;t say enough in connection of how Josh and Zack worked with their team loading our boxes and furniture from Cambria for delivery to our storage unit and residence, both of which were located Thousand Oaks. Both Josh and Zack were highly professional in every aspect of what was a stressful move for us . Their manners and attention to detail were flawless and their energy levels defies description. You are lucky to have them on your team. PACKING Although Stephanie and her team of Jeff and Sierra worked well together, we experienced a couple of red flags. During the initial walk through we told then which items were going to our storage unit and which items were to be delivered to our apartment complex 5 miles away. When we took their order for lunch , we noticed that some of the boxes were not marked appropriately and mentioned that to Stephanie . She said that she would make sure the they would be corrected. Running out of bubble wrap and not having enough wardrobe boxes does not appear to be their problem, (perhaps just a bad original estimate) but they made due with additional boxes and use of some of our excess towels and beach blankets worked out . The big problem took p;ace while we were eating dinner 2 hours after they left. We noticed that the destination of 2 of the boxes were not listed and after a more thorough look at all of the boxes, we concluded that too many boxes were going to our tiny apartment . Based on the description we checked out every box listed by the packers as scheduled for the apartment that appeared to be addressed to the wrong location and concluded that 15 of them were labeled to the wrong destination after we opened them we re-marked them and re taped therm . Each of us spent 3 hours from 7:00 PM to 10:00 PM correcting the mistakes During this process we left a telephone message to the Meathead office. Jeff was pleasant and asked us many questions in connection with the packing. Sierra seemed to have an attitude but that could be attributed to her youth and lack of experience. Stephanie, who was captain should have followed up on Sierra's work , given her lack of experience. In our opinion, $250 an hour (for the 3 of them) for 7 hours of work was a lot of money for a group the was that young on experience. Chris called us the next morning just as the 6 movers came to our home so we did not have enough time finish our conversation. Offering us a 10% discount on a $2,200 charge (before the the $650 discount) is not commensurate with the time and effort we put in tpo correct their mistakes after we found their error. Since what we were charge, which equated to $85 an hour per person, we should receive a credit of $500 that equates to 6 hours of our labor to correct their mistakes. You probably can not imagine what would have happened if we did not catch this error. You would have to have a truck drive from your facility to our apartment and take the 15 boxes to our storage unit. . We look forward to hearing from you in connection with this issue. Ali & Mark Kramer (805) 241-2838 [email protected]