Carmel Valley Movers

Everything was great. Amazing service from start to end. If we move in the future I will be using meathead movers.

1. Movers from Fresno, Brett and Alexis, both had outstanding customer service skills when interacting with my husband and I. They were courteous, friendly and professional.
2. They are the face of your company and they impressed us with taking direction well, confirmed the directions we gave them and kept us aware of our allotted time so we could concentrate on what was most important to be done.
3. They deserve a bonus!
4. Sarah and Breanna are assets to your company! They are both patient, courteous and were very helpful in answering all my questions the many times I had called each of them. They always had a positive attitude when interacting with me. I appreciated them calling their supervisor/manager to accommodate our needs to provide us with the best moving experience with the company. They deserve a bonus also.

We will most definitely recommend your company to others!

Fast, on time, efficient, great people, do it all to make it best possible; hard to beat that! Romy and Marco were as good as it can get.

Alexis and Matt were terrific. Easy to work with, incredibly strong, and so helpful. They respected all the belongings and went the extra mile to be sure we liked how they were moving/handling everything. They took direction well and double checked things with me. They knew what they were doing. Excellent move!!!

Generally it was a good experience overall. The crew was friendly, helpful and flexible when we had some issues with a storage unit in our new city. After trying to get quotes from 4-5 different moving companies, Meathead was one of only two that even got back to me, and the only one who made the estimate process easy. I do feel like the cost was a bit higher than other companies would have been, but it was the easiest and most convenient, which was helpful when planning a move.

However…
The move coordinator did not give me all the info, or ask the right questions to make sure everything we needed would be covered, for example we had a number of oil paintings that I showed him, but did not think to mention they were oil and he did not ask. When the movers arrived they told me that they could not move them because they needed special materials to do it that they did not have with them. They made it sound like this particular coordinator had a reputation for incomplete or inaccurate information. The inventory list was off, which didn’t matter that much, since we went with the load until full option, but when I tried to call to adjust the inventory I spent about 30 mins on the phone with someone who was not my move coordinator to be told that they would pass the message along, but I would also have to talk to my move coordinator about it too. There was just not time for that and I didn’t want to have to explain it all twice. At the end of the day, I was also glad we decided to go with the load until full option, and not the two trucks as was recommended as we would have had barely anything in the second truck, which would have felt like a huge waste of money.

I had specifically requested the crew bring mirror pack boxes (before I knew they would not be able to move my paintings) on packing day, and they did not end up bringing any. I would have still liked to have them for framed pictures and non-oil art, but instead they had to individually wrap pieces. After the crew left on packing day we found a number of items in drawers and cupboards that had been left behind, which was a bit annoying as they had to get packed into different boxes separate from the boxes with similar items. When we arrived at our new house, a lot of boxes that they packed were not labeled so we are still finding “surprise” boxes around the house. We were also disappointed that our patio table broke in transit. The crew said it was likely the vibrations from the truck, totally possible, but it was also loaded with things on top of it, which it probably should not have been. The metal legs ended up buckling, so we will need to replace it now.

I would not NOT recommend Meathead to others in the future, but I wouldn’t go out of my way to make sure someone used the company. Again, ease and convenience was key for me in this situation, so thanks for that.