Ontario Movers

We reached out to Meathead because my mom, Kim, has hired previously & it was important to her that college students received the benefit of our move over other professional options. Historically, I've hired a different service for our moves, both business & personal, but Kim wanted to help out college students; she's had great experiences with Orange County Meathead Movers. The tone of our day was set when Meathead finally arrived on-site; 40 minutes late. Rather than apologizing & facing the lateness, the crew came in saying that we had way too much stuff for a 4 hour move & that they'd only be making one trip with the truck so we needed to prioritize what we wanted moved. So, first off, we never said this was a 4 hour move; 4 hours is the Minimum that Meathead charges for - that's where 4 hours came from - not from us. Second, prioritize my stuff to be moved? Maybe toward the end of the day; but to show up to the site saying that? No. That happened a few times. The crew would tell me that they had 3 hours left before they had to leave for the warehouse, allowing for 2 hours of travel. Then, 15 minutes later, they told my wife they only had 30 minutes left; they probably didn't realize that Kim was my mom and Jill was my wife - we talked. Lastly, when the bill came, of course, hours have been fudged. The crew claimed a 30 minute lunch. However, it was actually a 40 minute lunch for 2 of them and 60 for the other 2; when they came back in the pickup truck, it took about 20 minutes for the 2 to unlock the large truck and get the ramps out - the other two hung out at the pickup while this was happening. Normally, I wouldn't bring this up, but since we were charged for 30 minutes of Overtime, it made me laugh when I saw that only 30 minutes for Lunch was being claimed. Because the crew was SLOW. So slow, in fact, that we had to help load and unload elevators, etc. There was Meathead hustle toward the end of the shift, when the kids wanted to head home, but their feet dragged the rest of the day. Furthermore, I'm pretty sure two of the guys were pretty new; one didn't know how to wheel around our fridge; the wheels are straight in the back and steerable in the front but he was attempting to push it sideways. The crew leader was having to do double work moving things herself then stopping to redirect these two new guys. All in all, this was our fault in that Meathead isn't really geared for office moves. As a new customer, my experience was that Meathead is really great for when someone needs some help moving, but will still be doing the lion's share of the work; like, if someone isn't a member of a church or club or have other friends that can help them move, call Meathead. Kim's heart was in the right place, picking Meathead over the other mover we had scope out the project, but no good deed goes unpunished, as they say. With the fudged overtime, we blew past the quote from the other company we had lined up. They would've sent a bit more of an experienced crew and the job would've been done within the allotted time. The Meathead crew seemed to forget that we also wanted to go home and weren't expecting this basic move to take literally all day. But again, kids; we should've anticipated that.

The guys were professional and fast! Great service!

Showed up with no blankets, apparently no dollies (they used mine and near the end used one of theres), staged items near elevator on dollies so we were without dollies for long periods, had no tools and the team that came to pack our stuff a few days before pack our tools so we had to run to lowes and buy tools to disassemble our bed frames. We were packing a POD and truck and they kept mixing up what went where. I told them boxes last since they could be stored at a families house where furniture couldn't. They packed boxes first and we ran out of room in the pod and had to throw away $100s of furniture. Nothing was wrapped or protected in the pod and while trying to get as much as possible in the POD some shelves fell and broke our dining room chairs. And some of the boxes I needed on the truck were loaded on the POD so now I have to pay $150 to have the POD redelivered, unload it myself to get the boxes I need, then reload and try and protect the furniture, then pay $150 to get it picked back up before its shipped. The main guy with glasses (I can't remember their names) was quiet and seemed overwhelmed, the other 2 had great attitudes but it seems like your training needs lots of work on protecting furniture and TVs (I had to wrap our TVs in our bath towels to try and protect them). I will be calling as soon to demand a full refund, not only did they guys who came do a really bad job, the sales associate I spoke with way underestimated the number of people needed, we had 3 movers and should have 5 at a minimum (I repeatedly told them how long the walk was from the apt to the elevator) which added hours to the move and lead to me needing to come back the next day to finish which added $200 in additional costs to the uhaul rental I had. Not a single thing went right.

It would be helpful/nice when being quoted a price to explain that you pay for the lunch break the movers take. I didn’t calculate that into our expenses, and while we didn’t hit our maximum quote I had expected to be lower than where we were as I anticipated 4-5 hours to move, for actual moving and drive time. Which was accurate, but we paid for 6 because we paid for the hour+ break. Just would’ve loved to have known that up front.

Movers were 2.5 hours late, then had to stop for their lunch break an hour into the load. This was not specifically the two crew at my home's fault, but it made for a 3.5 hour delay in really getting started. Based on the advertising, I expected two, pretty in shape movers. While I am thankful I had help, I 100% could have hired people that moved faster and were more efficient. For a 2 bedroom move that was mostly boxes, bookcases, and some tables, my day should not have stretched from 9:30 in the morning until almost 10 at night. That being said, the two young men that moved me were polite, respectful and took good care of my stuff.