Honest Moving Company reviews on North Hollywood Meathead Movers55 total customer reviews
Local Residential Move in North Hollywood
Broke our piano AND our refrigerator! The piano has previously made cross-country moves in a U-haul unscathed...this time we hired “professionals” and they broke the top right off of it. Piano had to be disassembled to fit, which we expected. However, it was reassembled incorrectly and the doors no longer align. One of the inner shelves was broken and there is significant scratching on the outside. Honestly I’m disgusted. We spent so much money for movers BECAUSE of the piano and the fridge...and it was an absolute waste.
There were a number of issues with the move and experience. 1) I had a number of instances where I was promised a call back that I did not receive. Instead, I had to follow up myself and was forced to work with multiple different reps who all had to keep reviewing things/calling others to get info. Ultimately, this caused issue as my move was happening on a short time frame due to COVID and I really needed to be interacting with one person as much as possible since there were a number of variables. I did my best to make this happen, but I can't make someone else call me. 2) The rep I worked with, Sarah, did not adequately explain how your minimums worked and frankly I felt like the information was intentionally obscured. To expand on that, I was looking at two places, one in Oak Park (upstairs) and another in Tarzana (single story). The move was from N. Hollywood. I explained to Sarah that I was getting the estimate for the location further away just in case, but that it was likely we would be going to Tarzana. At that point, she told me that the move would be less if it was shorter. However, this was not the case. It turns out that what she should have been VERY clear about was that the maximum would come down, but that the minimum moving from North Hollywood was the same 4hrs no matter what. So, after I found out my final destination would be Tarzana, I called back to ask that the estimate be adjusted downward as the drive would now be shorter and the move would no longer involve stairs. Unfortunately, it was at this point, when I no longer had a chance to shop a quote, that I was told that your minimum was based solely on the fact that the move was originating from N. Hollywood, regardless of where we were going. Frankly, this felt entirely deceptive and the only response Sarah could provide when I asked about it was that "[I] must have misunderstood." 3) The movers showed up apprx 45 min late. My move was scheduled for 10:45. I got a call from the movers at 10am that they were running "a bit late and would arrive around 11." They showed up at around 11:25. 4) I was told numerous times that you take COVID seriously, and that your warehouse lobby only allows one person in at a time. While that is good, I still prefer not to go inside due to my own health conditions as well as those of my family. In light of that, I scheduled a box pickup at the Oxnard warehouse, and while everyone was kind enough to make sure that the box drop was as touchless as possible, I was still shocked to see that not a single person in the lobby, including the customer who arrived before me, was wearing a mask. That is 3 people behind a desk, and a customer. I know you cannot control customer behavior, but how can you be taking every precaution if none of your employees is wearing a mask? Don't they care about their own health as well as the people they live with? What about other customers who have to come in and interact with them? 5) I want to note that the two guys that helped me move were extremely easy to work with and I don't want any of my complaints to reflect poorly on them. Ultimately, my move took only 3 hours and was actually completed before the original 4hr window of 10:45-2:45 despite the movers showing up late. I think it is fair for me to be refunded the unworked hour (25% of $876 = $219) as it was clearly an unnecessary part of the estimate both upfront and in real time. Please feel free to contact me back at [email protected] or 818 264 6232. Thank you, Ben
This is my 5th move with your company. Jacob Sanchez and Felix Zendejas were absolutely amazing! They worked extremely hard and are a true asset to Meathead Movers! I have already referred numerous people to your company and certainly will continue to do so. Any moving my children or I will need in the future will only be done by Meathead (if Jacob and Felix are available that would be outstanding! Meathead Movers get a 10+++!!! Sincerely Grateful, Sheila Pope
The movers were great! On top of staying on task, they care about the work they do. Good people who represent MM well.
Great service, Happy Employees, Efficient and Effective movers
The guys were conscientious, fast and effective.